Re: numbers.
Posted: Sat Sep 15, 2007 9:57:03
They haven't yet. You just get nowhere in that company by being good, and we'll see proof of that here shortly. I'm betting on it.
Mair, you wish to answer now that you know? Let us test your trivia.sewcute wrote:Well let's ask.
MADD!! where did you get "you might rabbit, you might"?
That is not correct, I read everything, I just do not reply to everything.sewcute wrote:probably not, he doesn't seem to be reading just any threads, but mainly ones he started.
Excuse me, did you just meet me today? Impress management? Give me a break! I was given jep for a reason, and there is a reason I am so busy when I am.Mair wrote:And even then...only if he's not doing jeopardy (gotta impress that management, ya' know?)
Jep is a job function, very close to what Mair already said. All the tickets that are created go somewhere. Jep are the people who monitor to make sure things are going where they are suppose to go, and by the time we originally told someone it would go there. When we say a ticket will be fixed by next day at 5pm, and we see a ticket that is in the system and has an hour to be tested, dispatched out, and fixed, well, we have to do something about it. Also, some times tickets are misrouted. A tester might find that a line tests as if there is office trouble, so they "send" it to the office, yet the actual ticket is sent to the office by routing it to a tech dispatch. This will not work. The ticket will sit there, and it is the job of jep to make sure that ticket is properly sent out. Also, during times of office failure, when there is a massive problem (like a fiber line cut) and tons of people are out, the tickets that are pending for testers have to get sent over to that "bucket" so that they are addressed. When that bucket gets closed, there could be floating tickets that are related to that, yet still in the system, when they are to be closed. We take care of that also. Jep is also the help desk. When a tester has a problem with a system, or sees a pattern that might be an area outage, yet it is not reported, it is up to jep to make sure that is looked into.sewcute wrote:what's jeopardy?
Why thank you Mair.Mair wrote:Right...
He's pretty respected around there. However...the way they work if they need someone to go...the good ones will be let go first. Qwest has NO loyalty to their employees.