I'm asking questions but DON'T ANSWER THEM!!!

Are you kidding me? Just spoke with a customer whom I TOLD I couldn't help and that she needed to call the business office on Monday. She kept asking me questions that i would answer and for some reason she kept asking them over and over.
She finally started yelling at me to which I told her to stop.
Then she asked me the same questions again without taking a breath. So, I tried talking over her to ask her if she would allow me to answer her questions. Her reply, "NO!!!"
Uh...Ok then. WHAT IS WRONG WITH PEOPLE????????????
She finally started yelling at me to which I told her to stop.
Then she asked me the same questions again without taking a breath. So, I tried talking over her to ask her if she would allow me to answer her questions. Her reply, "NO!!!"
Uh...Ok then. WHAT IS WRONG WITH PEOPLE????????????